Using feedback to improve services

FFT (The Friends and Family Test) is a vital feedback collection and reporting tool that supports the fundamental principle that all people using NHS services should be provided the opportunity to give feedback on their own experience.

On this site you will be asked if you would recommend the dental service you have used and will be offered a range of potential responses. When used in conjunction with supplementary follow-up questions, the FFT provides your dental practice and the NHS a mechanism to highlight both good and poor patient experiences.

Patient feedback is vital for the transformation of NHS services and assists in supporting patient choice.




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